About Your Order
[A] It’s possible that your order was not completed correctly or that there is a mistake in your email address. Depending on your email settings, emails from our site may have been sorted into your “Spam” folder. If you haven’t received an email, please check your Spam folder.
If you have set up domain-specific reception due to spam filters, you will not be able to use services from our website, so please configure your email settings to allow the domain “@kroup-knea.shop.” When setting domain-specific reception, specify the domain “@kroup-knea.shop.”
If you still cannot find the email after making these adjustments, please contact us via the inquiry form or by phone.
[A] We do not offer a service to combine multiple orders into one, so please understand this in advance.
[A] Invoices are delivered via email. We do not issue paper invoices.
About Order Cancellation and Changes
[A] Changes due to customer circumstances after order completion are generally not accepted. Thank you for your understanding.
[A] Before shippingm, please contact us via the inquiry form, including your order number, name, and request. After the shipment is dispatched, please contact the courier for further assistance.
For returns that meet the return policy conditions, please contact our support team. Please refer to our Redund & Return Policy.
[A] Order cancellations are possible before the item has been shipped. Please contact our support team and provide your order number.
About Payment Methods
[A] You can use credit card payment, KHQR, wechatpay.
[A] Payment method changes cannot be made after the order is completed, so please verify it during the ordering process.
About Delivery
[A] Delivery times vary by location, but typically, items are delivered within 2 business days after ordering.
[A] The delivery company will be one designated by our service, based on the destination area.
[A] For deliveries within Cambodia, please contact the courier to specify the delivery date and time. For international shipments, delivery dates cannot be specified.
[A] Items are shipped within 2 business days after payment has been confirmed.
[A] After the product is shipped, a tracking number for the chosen delivery method will be sent to you via email. Please check the delivery status through the courier’s tracking system.
